Welcome!

Information for Customers & Visitors

Shipping & Delivery
Standard UK Shipping is FREE if you require Economy delivery (3 - 7 days), or you may choose to use a premium service, if available for your product. Full details of all available shipping services will be provided at the checkout based upon your basket contents and value. All orders shipped to non UK addresses will incur a flat rate fee of £9.95; shipping methods and times vary with overseas orders. Please be aware that 888 Trading and V13 Gifts & Gadgets cannot accept any responsibility for customs charges or confiscated goods at the destination country.
Returns & Replacements
We are a UK company and are here to help, and endeavour to sort out all returns quickly and amicably.   The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 days of delivery confirming in writing via the eBay messaging system, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.  If your item is found to be faulty by our engineers, we will happily replace it and we will refund the postage cost stated above by way of a credit note or, if you prefer via PayPal. If the item is not found to be faulty, and there has been an oversight by the user in how to use and maintain the item, we will offer to send it back to you with a full report on what has caused the problem after you have paid the invoice which we will issue for return postage and packing costs (max £2.95).  Goods to be returned must clearly show the invoice/order number obtained from us on the package.  Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.  Refunds cannot be offered if any of the goods have been used except in the event of a confirmed fault.
Ordering
Ordering is simple, but if you have any questions, or experience any difficulties we are always here to assist.
Viewing Orders
You may view your orders at any time by logging in to your account, or if you chose not to register, via your order number and email address on our Order Tracking page.
Updating Account Information
You may update your account information, address book, email etc at any time from within your account.
Terms & Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern V13 Vaping Supplies's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'V13 Vaping Supplies' or 'us' or 'we' refers to the owner of the website whose registered office is c/o Diagon Alley Ltd 4 White Court Beach Street Dawlish EX7 9PN. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.